We asked our past clients to rate our service. We never expected THIS!

At the Alfano Group Real Estate Agency, our greatest passion (ok, obsession!) is to help our clients with their real estate needs. We take pride in our focus on always putting the client first and always aim to be the most knowledgable, professional and hardest working agents in the business.

But talk is cheap without results, so we decided to find out what our past clients think about us. So The Alfano Group used an independent firm to conduct a detailed poll of our past clients. They asked people who've bought or sold a house with us six questions about our service, how they felt about the transaction, and if they'd use us again or refer us to others. 

When the survey results came in we never expected THESE answers:

1. I will use The Alfano Group when I buy or sell my next home:

5 out of 5 stars

2. I would recommend The Alfano Group to family or friends to buy or sell their home:

5 out of 5 stars

3. My agent empowered me with the best information, resources, and technology:

4.9 out of 5 stars

4. My agent helped me make a great investment or maximized profit on my sale:

5 out of 5 stars

5. My Alfano Group real estate agent always served my best interests:

5 out of 5 stars

6. My real estate agent was knowledgeable, helpful and professional.

4.85 out of 5 stars

While we were pleasantly surprised, we wanted to make sure that these answers portray a fair representation of our reviews. So we also checked our Yelp.com listing, and found that we also have a 5-star rating there based on 14 reviews, including:

“Tony is top-notch when it comes to professionalism, responsiveness, and true interest in his clients and colleagues needs."

“We felt very comfortable and with his guidance and expertise, were able to find the perfect home at a good value while selling our previous home for top dollar in less than a week!”

“Anthony is a fantastic realtor who is very detail oriented and knows the Lincoln/Rocklin/Roseville markets; and all of Northern CA well.”

We also checked in on our Facebook page, were we have 20 reviews.

What did our past clients rate us?

4.9 out of 5 stars!

In fact, 19 out of the 20 total reviews gave us 5-stars, with only one review for less than 5 stars! Some of the reviews include:

"My wife and I recently purchased and sold a house using the Alfano Group. Our experience was very smooth throughout the entire process. Tony was patient, straightforward, always available, and extremely knowledgeable of the real estate industry. We felt very comfortable and with his guidance and expertise, were able to find the perfect home at a good value while selling our previous home for top dollar in less than a week!"

"Tony has helped me buy and sell 4 properties - He is a true professional that knows the real estate business!!!"

"I love the Alfano Group!"

Rest assured, even with our near-perfect customer satisfaction ratings and sterling reviews, we'll never stop striving to be better, bringing you the latest tools, resources, education and technology to make sure you have a perfect transaction - and make a lot of money - when you buy or sell with us.

Would you like to give us some feedback, too?

If you've bought or sold a home with the help of The Alfano Group, we'd love for you to take this quick survey: http://ow.ly/qrtd301ALOR

And please leave an honest review on our Facebook and Yelp business pages.

Of course if there if you ever have a question, concern, or something extra we can do to help, feel free to contact us!

Thanks so much for trusting us with your business - and your reviews!

What are people saying about us?

We live in a society where quite possibly the most powerful force exerted by consumers is not just where they spend their money or whom they choose to do business with, but the testimonials they leave. On sites like Yelp, blog comments, local chats, forums, Facebook, and many other social media platforms, the feedback we leave can collectively make or break a business. Of course there will always be outliers, but by looking at the sum of the reviews and testimonials, these un-edited and unfiltered testimonials create a true and accurate mosaic of consumer experience.

When it comes time for self-promotion, any business can hand-pick a few of their best testimonials to share on their website or via social media, so that doesn’t really hold weight. We might do the same thing from time to time, but today we wanted to give you a complete picture to work with:

On Facebook, The Alfano Group Real Estate Agency has earned 4.8 out of a total 5 stars, a near-perfect mark (equivalent to 96% out of 100%).

And on Yelp, we’ve done even better, with a perfect 5 star rating.

You’re welcome to check those testimonials out and read to your heart’s content, but we also wanted to try something different today.

Why not take every single testimonial ever given to us and pull out the most commonly used words? Doing so will reveal the commonalities, consistencies, and patterns within the total of all our feedback, therefore revealing what clients truly think of our services.

Of course I took out words like the, and, or, if, etc., but the results were clear…

Here are the most commonly used words, in alphabetical order. (We highlighted a few we were proud of!)

advice

always

answered

available

awesome

beautiful

believers

best

beyond

bonus

colleagues

comfortable

communication

compliment

confident

constant

consummate

cool

deal

delivers

dollar

dream

educate

educates

elite

entire

ethic

ethical

everything

exactly

exceeded

excellent

expectations

experienced

expertise

explained

extremely

fantastic

fast

feelings

friends

funny

genuine

good

great

guidance

guiding

handled

happy

help

helped

helpful

helping

highly

honed

honest

honestly

ideas

imagine

immediately

impress

impressed

incredibly

investment

investors

involved

knowledge

knowledgeable

laws

learned

like

listens

logical

love

negotiator

organized

outstanding

partnership

patient

perfect

personal

possible

power

prepared

presentation

professional

professionalism

questions

quickest

quickly

recommend

refreshing

resource

responsive

responsiveness

returns

ROI

service

services

share

skills

smooth

smoothest

sold!

solid

specialist

straightforward

strong

team

thanks

tirelessly

top

true

truly

trust

understanding

useful

valuable

value

weekends

worked

Would you like to leave a review for The Alfano Group Real Estate Agency? We greatly appreciate it! Please leave reviews on Yelp and Facebook