What are people saying about us?

We live in a society where quite possibly the most powerful force exerted by consumers is not just where they spend their money or whom they choose to do business with, but the testimonials they leave. On sites like Yelp, blog comments, local chats, forums, Facebook, and many other social media platforms, the feedback we leave can collectively make or break a business. Of course there will always be outliers, but by looking at the sum of the reviews and testimonials, these un-edited and unfiltered testimonials create a true and accurate mosaic of consumer experience.

When it comes time for self-promotion, any business can hand-pick a few of their best testimonials to share on their website or via social media, so that doesn’t really hold weight. We might do the same thing from time to time, but today we wanted to give you a complete picture to work with:

On Facebook, The Alfano Group Real Estate Agency has earned 4.8 out of a total 5 stars, a near-perfect mark (equivalent to 96% out of 100%).

And on Yelp, we’ve done even better, with a perfect 5 star rating.

You’re welcome to check those testimonials out and read to your heart’s content, but we also wanted to try something different today.

Why not take every single testimonial ever given to us and pull out the most commonly used words? Doing so will reveal the commonalities, consistencies, and patterns within the total of all our feedback, therefore revealing what clients truly think of our services.

Of course I took out words like the, and, or, if, etc., but the results were clear…

Here are the most commonly used words, in alphabetical order. (We highlighted a few we were proud of!)

advice

always

answered

available

awesome

beautiful

believers

best

beyond

bonus

colleagues

comfortable

communication

compliment

confident

constant

consummate

cool

deal

delivers

dollar

dream

educate

educates

elite

entire

ethic

ethical

everything

exactly

exceeded

excellent

expectations

experienced

expertise

explained

extremely

fantastic

fast

feelings

friends

funny

genuine

good

great

guidance

guiding

handled

happy

help

helped

helpful

helping

highly

honed

honest

honestly

ideas

imagine

immediately

impress

impressed

incredibly

investment

investors

involved

knowledge

knowledgeable

laws

learned

like

listens

logical

love

negotiator

organized

outstanding

partnership

patient

perfect

personal

possible

power

prepared

presentation

professional

professionalism

questions

quickest

quickly

recommend

refreshing

resource

responsive

responsiveness

returns

ROI

service

services

share

skills

smooth

smoothest

sold!

solid

specialist

straightforward

strong

team

thanks

tirelessly

top

true

truly

trust

understanding

useful

valuable

value

weekends

worked

Would you like to leave a review for The Alfano Group Real Estate Agency? We greatly appreciate it! Please leave reviews on Yelp and Facebook