Monday, August 22, 2016

We asked our past clients to rate our service. We never expected THIS!

At the Alfano Group Real Estate Agency, our greatest passion (ok, obsession!) is to help our clients with their real estate needs. We take pride in our focus on always putting the client first and always aim to be the most knowledgable, professional and hardest working agents in the business.

But talk is cheap without results, so we decided to find out what our past clients think about us. So The Alfano Group used an independent firm to conduct a detailed poll of our past clients. They asked people who've bought or sold a house with us six questions about our service, how they felt about the transaction, and if they'd use us again or refer us to others. 

When the survey results came in we never expected THESE answers:

1. I will use The Alfano Group when I buy or sell my next home:

5 out of 5 stars

2. I would recommend The Alfano Group to family or friends to buy or sell their home:

5 out of 5 stars

3. My agent empowered me with the best information, resources, and technology:

4.9 out of 5 stars

4. My agent helped me make a great investment or maximized profit on my sale:

5 out of 5 stars

5. My Alfano Group real estate agent always served my best interests:

5 out of 5 stars

6. My real estate agent was knowledgeable, helpful and professional.

4.85 out of 5 stars

While we were pleasantly surprised, we wanted to make sure that these answers portray a fair representation of our reviews. So we also checked our listing, and found that we also have a 5-star rating there based on 14 reviews, including:

“Tony is top-notch when it comes to professionalism, responsiveness, and true interest in his clients and colleagues needs."

“We felt very comfortable and with his guidance and expertise, were able to find the perfect home at a good value while selling our previous home for top dollar in less than a week!”

“Anthony is a fantastic realtor who is very detail oriented and knows the Lincoln/Rocklin/Roseville markets; and all of Northern CA well.”

We also checked in on our Facebook page, were we have 20 reviews.

What did our past clients rate us?

4.9 out of 5 stars!

In fact, 19 out of the 20 total reviews gave us 5-stars, with only one review for less than 5 stars! Some of the reviews include:

"My wife and I recently purchased and sold a house using the Alfano Group. Our experience was very smooth throughout the entire process. Tony was patient, straightforward, always available, and extremely knowledgeable of the real estate industry. We felt very comfortable and with his guidance and expertise, were able to find the perfect home at a good value while selling our previous home for top dollar in less than a week!"

"Tony has helped me buy and sell 4 properties - He is a true professional that knows the real estate business!!!"

"I love the Alfano Group!"

Rest assured, even with our near-perfect customer satisfaction ratings and sterling reviews, we'll never stop striving to be better, bringing you the latest tools, resources, education and technology to make sure you have a perfect transaction - and make a lot of money - when you buy or sell with us.

Would you like to give us some feedback, too?

If you've bought or sold a home with the help of The Alfano Group, we'd love for you to take this quick survey:

And please leave an honest review on our Facebook and Yelp business pages.

Of course if there if you ever have a question, concern, or something extra we can do to help, feel free to contact us!

Thanks so much for trusting us with your business - and your reviews!


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